The Grimsby Institute of Further and Higher Education (formerly Grimsby College)
The Poet's House Donegal
Frequently Asked Questions
Ordering Documents
Frequently Asked questions accordion accordion
Additional copies of your undergraduate Degree Certificate, Transcript and Higher Education Achievement Record (HEAR) can be ordered at any time from the beginning of graduation week. You will be issued with one full set of documents free of charge when you graduate, your only need to place an order if you need extra copies.
We aim to process orders within 15 working days however, it can take longer in some circumstances. For example, if you graduated before 2000 or your submit your order at very busy time of year (May - July).
Document Charges for Alumni
Degree Certificates £30 for the first copy
Diploma Supplement £30 per copy
Transcripts Postgraduate, for students graduating before 2011
£30 for the first copy
Additional copies requested at the same time £10
Transcripts Postgraduate, for students graduating from 2011
£20 for the first copy
£10 for additional copies (if requested at the same time)
Transcripts Undergraduate
This document is not available for students graduating before 1996
For students graduating from 1996:
£20 for the first copy
£10 for additional copies (if requested at the same time)
Confirmation of Study / Award Letter
£10 for the first copy
£5 for additional copies (if requested at the same time)
Additional copies of your postgraduate Degree Certificate, Transcript and Higher Education Achievement Record (if appropriate to the course of study) can be ordered once the originals have been produced.
We aim to process orders within 15 working days however, it can take longer in some circumstances. For example, if you graduated before 2011 or, you place your order at a very busy time.
Document Charges for Alumni
Degree Certificates £30 for the first copy
Diploma Supplement £30 per copy (only available to students who graduated after 2012)
Transcripts Postgraduate, for students graduating before 2011
£30 for the first copy
Additional copies requested at the same time £10
Transcripts Postgraduate, for students graduating from 2011
£20 for the first copy
£10 for additional copies (if requested at the same time)
Transcripts Undergraduate
This document is not available for students graduating before 1996
For students graduating from 1996:
£20 for the first copy
£10 for additional copies (if requested at the same time)
Confirmation of Study / Award Letter
£10 for the first copy
£5 for additional copies (if requested at the same time)
You will be able to order a Degree Certificate and a Confirmation of Award letter. We are however unable to provide you with a Transcript or a Higher Education Achievement Record (HEAR).
You are able to request multiple copies of certificates. The maximum number of copies that can be requested per order is five copies. If you require more than five copies you will need to place separate orders. Please be aware that each certificate produced is an original with its own unique serial number.
You can order a transcript if you graduated from the University after the 1995/1996 academic year. If you graduated prior to this date, please email the alumni document team so we can check if we have enough information on file to compile a transcript for you.
If you are requesting a document for an undergraduate degree programme we can provide you with a partial Transcript which confirms the course modules you completed and the marks you were awarded. We are also able to provide you with a Confirmation of Study letter.
If you studied for a postgraduate programme you will need to contact the relevant department directly to see if this could be produced.
Unfortunately, we cannot add or remove information from Degree Certificates, Transcripts, Higher Education Achievement Records (HEAR) or Confirmation of Award letters.
Your HEAR provides a full record of your achievement during your time at Lancaster. This includes your academic achievements; the courses you took and marks you were awarded, and also any extra-curricular activities, prizes, voluntary work and offices held in colleges and societies that have been verified by the University. Your HEAR document also incorporates the European Diploma Supplement. The HEAR is available to students who completed their degree in the 2011/12 academic year onwards.
You are able to request a stamped photocopy of a Transcript and Degree Certificate. There is a charge for this service of £5 per document, for example, if you asked us to certify both a Transcript and Degree Certificate you would be charged £10 (£5 for each document).
Due to the high volume of requests that we receive please allow up to 10 working days for processing.
Once you have made the payment you will need to email Alumni Document providing your full name and one postal address. Alongside this, you will need to attach a copy of the documents you require stamping.
Please be aware that stamped photocopies may not be accepted by many institutions as proof of your qualification. Your only option available from the University in this instance would be to order additional copies of your documents via this page. We strongly suggest that you contact the institution to which you are applying for further advice and guidance.
Please note that we are unable to post documents to multiple addresses.
You can request for documents to be "prioritised" by selecting 'Prioority Order' in the 'Additional Services' section of the order form. This will incur and extra cost of £20 and, we aim to process priority orders within 7-10 working days.
We can scan and email a pdf of your ordered hard copy document, prior to posting. We can only do this when your order is processsed, as we need to have the hard copy document to scan. When you place your order, your should select 'Scanned Dcoument' in the 'Additional Services' section of the order form. If the scanned copy, needs to be sent to someone other than yourself, provide details of this in the 'Special Requirements' box.
An apostille is an internationally recognised stamp which verifies the authenticity of documents. Lancaster University does not provide this service; you will need to contact a Notary Public or Apostille Certificate Service for further information.
All documents are sent out in a hard backed envelope which is sealed, stamped and signed across the seal.
Postage options
Standard Postage. Documents are posted out second-class or standard airmail and this cost is included in your order. Delivery by this method may take up to three weeks. Documents are not tracked when sent by the standard service.
DHL courier service. This can be selected when placing your order for an additional cost, and tracking is available when using this service.
Yes, if you would like to come to collect your documents in person, or have someone collect on your behalf, please state this in the 'Special Requirements' box. You should select standar post so as not to incur an extra charege. When we process your order, we will contact you to arrange a time for collection.
Yes. You will need to ensure that you add the relevant postal address into the separate delivery address option on the order form. The will need to tick the box against 'Deliver to separate delivery address' (at the bottom of section 1 and near the section 2 header) to open this option area.
World Education Service (WES) When ordering you have the option to request we use WES.
If your order is for World Education Services, please follow the steps below when you are completing the order form:
1) Select the documents you require
2) Select the WES option under the additional services
3) Please state your WES reference number as the first line of the WES delivery address
4) WES require us to submit all documents via email, not as hard copies – please do not add DHL courier service to your order, WES do not wish to receive physical documents
5) After submitting the scanned copies of your documents, we will securely destroy them. However, if you would like us to post the hard copy documents to your home address, please include this in the address field under your WES reference number.
6) If you have a WES form, please scan and email this to us after placing your order, quoting your order 5-digit customer reference number.
Your order will be produced to the WES requirements and sent by email.
No, Lancaster University does not use Digitary or Gradintel.
Lancaster University do not provide electronic documents. We can however scan and email a pdf of your ordered hard copy document, when processed, prior to posting. Unfortunately, this does not reduce processing times as we have to produce the hard copy document to be able to scan it.
Yes. You will need to ensure that you add the relevant postal address into the separate delivery address option on the order form. The will need to tick the box against 'Deliver to separate delivery address' (at the bottom of section 1 and near the section 2 header) to open this option area.
Please put your reference number as the first line of the address and provide this number in the 'Special Requirements' section of the order form.
Qualification Check is a verification service that allows registered enquirers to verify Lancaster University awards. Enquirers will be charged a fee per enquiry.
