Funded by NIHR, hosted by Berkshire NHS Trust, sponsored by Lancaster University
Date study commenced: 1st March 2022
Date study ended 30th June 2025 (Note – impact work is ongoing)
We would like to extend our gratitude to everyone who took part in the research study.
Public involvement played a crucial role in shaping this study. A total of 22 individuals with lived experience of peer online mental health forums were involved in all stages of design data collection, and analysis.
The research took place in collaboration with seven online forums across the UK. The aim was to better understand the impacts of using forums, how these are generated, for whom, and under what circumstances. We know that many people are using forums because they are accessible and free, but little is known about how they work, and how they can be improved. The main questions we sought to answer were
RQ1. What are the impacts (positive and negative) of using online mental health forums ?
RQ2. What are the roles of forum moderators and how do they impact forums?
RQ3. How can evidence-based theories of forums be used to codesign best practice guidance and support?
We used a realist approach in which we first developed a programme theory about how we think online forums work, based on a detailed review of 102 documents and interviews with 18 key stakeholders. We then tested our theory using analysis of data from an online survey, interviews, and forum posts. 791 participants who were using forums completed an online questionnaire at 3 timepoints. This provided an overview of user experiences. This analysis was triangulated with in depth interviews with 52 users, and non-users, and with linguistic analysis of forum posts in 7 large forums.
Impacts of using peer online mental health forums were largely positive. Forums that are easy to navigate, make users feel safe to post, and are supported by well-trained moderators offering timely and sensitive responses can help people find new ways to make sense of their mental health challenges, feel understood and accepted in the forum. This can lead to an increase in self-efficacy, reduction in self-stigma, and increased mental wellbeing. Writing about experiences in a forum can itself be cathartic, but when posts have evidently been helpful to other members, posters also benefit from a sense of greater purpose and value. Negative impacts can occur if forums are difficult to navigate or if moderation is unresponsive, insensitive, or inadequate, as users can be left feeling unheard, misunderstood, or overly responsible for the welfare of others.
Forums offer accessible and inclusive ways to effectively support mental health for many people, some of whom may have limited access to other forms of help. The impacts on users are largely positive, but care is needed to ensure forums are well designed and moderators are well trained and supported. These findings are being used to inform codesign of an Online Moderator Toolkit, and Design Guidelines which will be made freely available.
To learn more about this study, and access outputs freely available, you can visit
https://www.lancaster.ac.uk/health-and-medicine/research/spectrum/research/ipof/