Contact us

Each college has its own Accommodation Manager who can help you before you arrive and right through your time with us. You can call in to their office, give them a call or send them an email, and you'll find their contact details below.

If you have general questions about our accommodation, please use the following contact details:

Undergraduate Accommodation

Telephone: 01524 594910
Email: accommodation@lancaster.ac.uk

Postgraduate & Family Accommodation

Telephone: 01524 593342
Email: graduateaccommodation@lancaster.ac.uk

Lancaster University Homes

The University's private sector approval scheme

Telephone: 01524 594910
Email: homes@lancaster.ac.uk

The Accommodation Managers

Bowland Accommodation

The Bowland Accommodation Manager is Becky McCance.

Location: A61 Bowland Main
Email: bowlandaccommodation@lancaster.ac.uk
Telephone: 01524 594498

Cartmel Accommodation

The Cartmel Accommodation Manager is Andrea Townsend.

Location: A15 Barker House Farm, Cartmel College
Email: cartmelaccommodation@lancaster.ac.uk
Telephone: 01524 592455

Chancellor's Wharf Accommodation

The Chancellor's Wharf Accommodation Officer is Kiera Wilcox.

Location: Reception, Kent House, Chancellor's Wharf
Email: cwaccommodation@lancaster.ac.uk
Telephone: 01524 594470

County Accommodation

The County Accommodation Manager is Anna Eddowes-Scott.

Location: A32 County Main
Email: countyaccommodation@lancaster.ac.uk
Telephone: 01524 594699

Furness Accommodation

The Furness Accommodation Manager is Andrew Gibson.

Location: A12 Furness Main
Email: furnessaccommodation@lancaster.ac.uk
Telephone: 01524 594288

Fylde Accommodation

The Fylde Accommodation Manager is Emily Reece.

Location: A25b Fylde College
Email: fyldeaccommodation@lancaster.ac.uk
Telephone: 01524 592683

Graduate & Families team — Graduate Accommodation Team

Graduate & Family Accommodation

Lucyann Featherstone leads the Postgraduate and Family Flats team, alongside Riccardo Macari and Joy Payne.

Location: Reception, House 10, Graduate College
Email: graduateaccommodation@lancaster.ac.uk
Telephone: 01524 593342

Grizedale Accommodation

The Grizedale Accommodation Manager is Tracy Hargreaves.

Location: A6 Grizedale College
Email: grizedaleaccommodation@lancaster.ac.uk
Telephone: 01524 592610

Lonsdale Accommodation

The Lonsdale Accommodation Manager is Louise Lawless.

Location: A10 Lonsdale House
Email: lonsdaleaccommodation@lancaster.ac.uk
Telephone: 01524 594970

Pendle Accommodation

The Pendle Accommodation Manager is Stephen Humphrey.

Location: Reception, Pendle College
Email: pendleaccommodation@lancaster.ac.uk
Telephone: 01524 521892

Feedback

If you have any feedback for us we would appreciate you taking the time to tell us about it by contacting either your Accommodation Manager or accommodation@lancaster.ac.uk.

Alternatively you can send any feedback or comments about the accommodation service to the wider Facilities Helpdesk via the contact form.

Feedback form

Complaints

Stage 1

If you need to make a complaint, please submit it in writing to your Accommodation Manager in the first instance. They will get in touch with you and do their best to resolve the matter for you as quickly as possible.

If your Accommodation Manager feels unable to resolve the complaint or problem they (or you) may escalate the complaint to a Senior Accommodation Manager or Head of Department.

The Accommodation Services team will always do their best to resolve your complaint at this stage, but if you are unhappy with the outcome or you feel that your complaint is unresolved you may then escalate your complaint to the formal stage 2.

Stage 2

You will find details of how to progress your complaint more formally and what this involves on the ASK service's Student complaints and appeals web page.

At any point during the complaint process you may contact the Students' Union Advice Service; which is a free non-judgemental and confidential support service.